Sonoco Alcore is part of Sonoco, a global provider of consumer packaging, industrial products, protective packaging and supply chain services. Sonoco Alcore is the acknowledged leader in high-quality, innovative, value-creating tube and core solutions.
Our quality isn’t just about our products. It also covers your entire customer experience, including product packaging, invoicing and delivery, and customer service, which is why we measure and track our quality performance for every customer we serve. We use the following metrics as part of our quality system:
On-time and in-full delivery
Customer product returns
Dedicated global complaint management system
Customer satisfaction as part of our Net Promoter Score (NPS) implementation